FAQs

Frequently Asked Questions

If you bought one of our product from our website , you get:
  • 14 days Satisfied or Fully refunded  ( refund only if product is in its package and never used )
  • Free Return fee  .
  • Free Return fee on all the 2 years of the warranty in case of any issue with your product
If you bought one of our product from another supplier ( Other internet website or Shop) :
  • The return of the product  regarding any technical assistance  are not included  , they are at your own fee
  • We are covering the shipping cost of returning the repaired item to you.
  • We can't do any Refund as we are not the sellers in this case .
Please note if your product is not taken by the guarantee once the Technician has analyzed the product  , we won't cover the shipping cost to return the product to you . (Our Warranty )      
The battery life varies considerably according to several parameters to take into account, namely:
  • The weight of the person using the product.
  • The speed at which the person is traveling .
  • The slope of the land where the product is used
  • The age of your battery
  • The autonomy information that we provide you in the description is an optimal value, and this value can vary from simple to double according to all these parameters.
The capacity of our batteries is indicated in mAh, these values are fixed, but the mAh capacity of the battery decreases over time (as on your Cellphones).